What are you doing to create a WOW customer experience in your business?
In this week's video, we talk about creating a loyal customer base and capturing the market place by putting the “extra” on the ordinary.
You can learn things from outside sources. Look for ways to create loyal customers, branding and create experiences for people that deal with your…Continue
Added by Dan Murray, CR on April 30, 2013 at 12:51pm — No Comments
What is the condition of your assets?
After you watch this week's video, look at your building……go outside and look at your trucks……are they clean? Do they convey the image you want to convey?
When looking at your office with a fresh set of eyes, what would your first impression be?
Watch this week's…Continue
Added by Dan Murray, CR on April 9, 2013 at 2:38pm — No Comments
Did you know that change is one of the most difficult things for people to deal with?
In this week's video, I will give you a few pointers on dealing with change. If you want different results, it's time to do some things differently.
I encourage you today to make changes which will take you…Continue
Added by Dan Murray, CR on March 26, 2013 at 3:31pm — No Comments
What game are you good at?
Be aware of what motivates you, your staff and your customers.
In this week’s video, I am going to give you some tips on how to match the right people on your team with your clients depending on their interests.
Identify your A-game……enjoy it and do your best at…Continue
Added by Dan Murray, CR on March 18, 2013 at 11:22pm — No Comments
Things can happen very quickly in our business.
Always be on the lookout for changes in the marketplace……changes with your customers……changes with insurance companies.
In this week’s video, I’ll be giving you some tips and advice to help you react quickly.
Be on the lookout for ways to change your business so you don’t get caught in a disaster of a…Continue
Added by Dan Murray, CR on March 11, 2013 at 11:26pm — No Comments
In this week’s video I encourage you to find someone to be accountable to.
Whether another business owner, partner, your spouse……find someone that will hold you accountable……then set some key action goals, timelines and S.M.A.R.T. goals.
If you set S.M.A.R.T. goals and find someone to hold you accountable, I guarantee you will have more success than you ever thought…Continue
Added by Dan Murray, CR on February 26, 2013 at 2:30pm — No Comments
What are the warning signs in your business?
Learn more about warning signs in this week’s video blog. Do you have at least one warning sign that you keep a finger on? Is it your gross profit margins? Do you track them monthly?
Make sure that while you’re keeping an eye on obtaining jobs, you’re also keeping an eye on the financials and on key customer service…Continue
Added by Dan Murray, CR on February 20, 2013 at 10:01am — No Comments
How many traps do we set for ourselves?
Think about how often we deal with things improperly……knowing in our gut that what we are doing isn’t going to solve the real root of the problem.
As you watch this week’s video, don’t be fooled by fresh bait. Don’t pay attention to fly-by-night competitors that look like they’re getting ahead quicker and better than you…Continue
Added by Dan Murray, CR on February 13, 2013 at 11:30am — No Comments
Do you "Dare" to take 5 minutes and watch this short video? I sure hope so.
This video is only up until Feb. 17th as each week a new eLesson Marketing related video is posted. Enjoy.......
Added by Dan Murray, CR on February 11, 2013 at 6:02pm — No Comments
Plan Your Marketing on This Week’s Video Blog
Stop and think about the amount of work and steps that you need to take in order to have a successful business.
We always need to be thinking ahead……we cannot always be reactive. When we are busy, we stop marketing and all of our focus is spent on the operations side of the business.
As you watch this week’s video, keep in mind that we always need to keep the sales funnel full……planning 3, 6, 9 and 12 months ahead. If you do…Continue
Added by Dan Murray, CR on February 5, 2013 at 12:28pm — No Comments
Are you marketing like you’re going to swim in an ocean, a lake, or a pond?
The ocean is huge……a lot of us in business make the mistake of trying to market to everyone about everything that we sell.
In this week’s video, we will talk about creating a Target Marketing Strategy and following the 10 and 10 principle.
Follow this principle and your business will have…Continue
Added by Dan Murray, CR on January 29, 2013 at 11:08pm — No Comments
The simple things in life can sometimes mean the most……a thank you, a phone call instead of an email……this will set you apart from your competitors. Click here to watch.
I encourage you to go out and buy a box of blank thank you cards. Make a goal to send out at least one thank you card per week to a customer, employee or a supplier……they will be flabbergasted!
Added by Dan Murray, CR on January 22, 2013 at 5:45pm — No Comments
Are your goals clearly defined?
Ideas or goals that you have in your head are really just wishes until you write them down or share them with other people.
As you watch this week’s video, I’ll be giving you some tips on settings goals so you can accomplish more this year.
I have an action and goal sheet that I would like to forward to you to help you set goals.…Continue
Added by Dan Murray, CR on January 15, 2013 at 9:30am — No Comments
How many things have you done in the past that were mediocre? What are you doing that is outstanding……that will deliver the WOW factor?
Do something that isn’t mediocre this year: grab your calendar and set some goals.
As you watch this week’s video, think of the little things that you can do to take your business to the next level.…Continue
Added by Dan Murray, CR on January 9, 2013 at 4:48pm — No Comments
How are you cultivating your business relationships? Learn how to grow people in this week’s video blog.
People are a lot like gardens……the seeds we plant today harvest something in the future.
Added by Dan Murray, CR on December 31, 2012 at 9:00am — No Comments
Watch this weeks video blog "Take a Time Out"
With so many things coming at us……customers demanding immediate attention……crazy regulations……tough competition, we can easily get stressed and wore out.
Watch this week’s video blog as I talk about taking a Time…Continue
Added by Dan Murray, CR on December 18, 2012 at 7:27am — No Comments
Let’s learn to deal with the cause of our problems today on this week’s video blog.
As you watch this video, think about the biggest problem…Continue
Added by Dan Murray, CR on December 11, 2012 at 10:05am — No Comments
Don’t be discouraged when the tide is low…… make changes and be active. Then you’ll be prepared for when the high tide comes rolling in!
As you watch this week’s video, be thinking about what…Continue
Added by Dan Murray, CR on December 4, 2012 at 11:47am — No Comments
Are you stressed?
Step back from stress on my first weekly video blog!
We all need to take a break and unplug. While being refreshed you’ll come up with great ideas…… make sure you write them down and review them a few days later.
Click on the video below to watch this week’s video. Don’t forget to leave comments or send me an email with your feedback!…Continue
Added by Dan Murray, CR on November 27, 2012 at 9:46am — No Comments
Summer is here and the Stanley Cup NHL Hockey Playoffs are over …….finally!
The lure of goofing off battles with the responsibility of getting something done in your business.
But it doesn’t have to be that way! What if…Continue
Added by Dan Murray, CR on June 20, 2012 at 2:41pm — No Comments