All Blog Posts (185)

Canada's Anti-Spam Legislation: A Road-Map to sending “commercial electronic messages”

Let’s take stock of the information currently available on Canada’s Anti-Spam Legislation (CASL).  First, there is the…


Added by Margot Patterson on September 26, 2013 at 10:10am — No Comments

“The Business Case for ‘Warmth and Competence’” for Ontario Auto Insurers

I was recently struck by a Bloomberg Businessweek Management article “The Business Case for ‘Warmth and Competence’” by Chris Malone. Malone warns that big players like banks, cable, and wireless telecom companies must adapt to a new level of social accountability in their business practices or fear the consequences.

Today’s empowered consumers expect a similar amount of respect and kindness from the businesses they deal with as they would get from other social interactions. Consumers…


Added by May Gibillini on September 17, 2013 at 10:45am — No Comments

What Makes an Excellent Technical Claims Training Course?

When building our training program here at inHEALTH, we asked ourselves what makes the difference between an average and an excellent technical claims training course? We all know that injury claims adjusting requires a mix of technical knowledge and practical skills - with a good measure of customer service and critical thinking thrown in too. But a truly excellent technical training course can't just have the right content, it needs to be able to impart complex content to an adult…


Added by Tiffany Tsantsoulas on August 13, 2013 at 11:19am — No Comments

Can you help me?

Returning from a family holiday our cupboard was bare so my wife and I were off to the local Loblaws for some late Simcoe Day shopping. Loading the cereal and milk into the car I heard a voice behind me: Can you help me?

A young woman approached asking us to help her as she just had an accident with another driver. She was a bit intimidated by the other driver who was already telling her what is and what is not going to happen. She had called her parents but was… Continue

Added by Ken Dusenbury on August 7, 2013 at 2:18pm — 1 Comment

Closer to Government takeover of Auto product

The Ontario by-elections of this month once again indicates the possible direction of our Automobile product in this Province. Five seats up for grab and you would think that given the current governments record that all five seats would be lost. No so. The clear winners were Andrea Horwath as I have predicted many times over with two additional seats  and Premier Kathleen Wynne with 2 seats where she should have won none. Tim Hudak and the Ontario PC's won none and lost them all.  It was…


Added by Fred De Francesco on August 6, 2013 at 3:23pm — 2 Comments

"News" on This Week’s Video Blog

Have you seen my video blog this week on "News" ?   #YRC

Added by Dan Murray, CR on June 24, 2013 at 4:11pm — No Comments

Health and Safety on This Week’s Video Blog

When did you last do a risk or hazard assessment of your job sites?

In this week's video, I will give you a few pointers to make sure your business is complying with common sense rules and regulations……you may be surprised what you'll find out!

Sometimes we get lucky and things don't happen, but don't count on luck……inspect what you expect and you'll have a…


Added by Dan Murray, CR on June 4, 2013 at 7:17am — No Comments

Vote for me in the 2013 Policyworks Ninja Contest

Vote for me to be the 2013 Policyworks Ninja award.  Details below.   Here’s the link:  


Policy Works Ninja Award

Every year our commercial management system asks for nominations in the Policyworks Ninja Contest.   From those nominations 8 people across Canada are chosen by Policyworks as finalist.   This year I am one of the…


Added by Janice Castell on May 15, 2013 at 3:23pm — No Comments

Creating Customer Experience on This Week’s Video Blog

What are you doing to create a WOW customer experience in your business?

In this week's video, we talk about creating a loyal customer base and capturing the market place by putting the “extra” on the ordinary.

You can learn things from outside sources. Look for ways to create loyal customers, branding and create experiences for people that deal with your…


Added by Dan Murray, CR on April 30, 2013 at 12:51pm — No Comments

Condition of Assets on This Week’s Video Blog

What is the condition of your assets?

After you watch this week's video, look at your building……go outside and look at your trucks……are they clean? Do they convey the image you want to convey?

When looking at your office with a fresh set of eyes, what would your first impression be?

Watch this week's…


Added by Dan Murray, CR on April 9, 2013 at 2:38pm — No Comments

KIDSPEECH & Family Rehabilitation since 1988

We love kids!

Maria Scaringi was instrumental in representing Speech-Language Pathologists and Audiologists in Ontario during the 90s. Her efforts helped the Insurance Industry to understand the role of SLPs and Auds in rehabilitation and most of all that peds had different needs. Maria is also a certifed Life Care Planner and provides Expert Testimony in medical legal cases. She provides Independent Examinations as a…


Added by Maria Scaringi on April 7, 2013 at 1:00pm — No Comments

Change on This Week’s Video Blog

Did you know that change is one of the most difficult things for people to deal with?

In this week's video, I will give you a few pointers on dealing with change. If you want different results, it's time to do some things differently.

I encourage you today to make changes which will take you…


Added by Dan Murray, CR on March 26, 2013 at 3:31pm — No Comments

Your A-Game on This Week’s Video Blog

What game are you good at?

Be aware of what motivates you, your staff and your customers.

In this week’s video, I am going to give you some tips on how to match the right people on your team with your clients depending on their interests.

Identify your A-game……enjoy it and do your best at…


Added by Dan Murray, CR on March 18, 2013 at 11:22pm — No Comments

Ride for Heart 2013

We participate in the Heart & Stroke Foundation Ride for Heart every year. We raised over $2,500 last year thanks to the generosity of the insurance and restoration industry. That’s our goal once again this year.


Here’s an offer to all new clients (valid up to June 3, 2013):


We will match any donation (they’re tax deductible) you make up to $500 by reducing our fee to you by the same amount. Our final invoice to you will show the discounted…


Added by Kabir Shaal on March 13, 2013 at 10:38am — No Comments

Always be Watching on This Week’s Video Blog

Things can happen very quickly in our business.

Always be on the lookout for changes in the marketplace……changes with your customers……changes with insurance companies.

In this week’s video, I’ll be giving you some tips and advice to help you react quickly.

Be on the lookout for ways to change your business so you don’t get caught in a disaster of a…


Added by Dan Murray, CR on March 11, 2013 at 11:26pm — No Comments

Accountability on This Week’s Video Blog

In this week’s video I encourage you to find someone to be accountable to.

Whether another business owner, partner, your spouse……find someone that will hold you accountable……then set some key action goals, timelines and S.M.A.R.T. goals.

If you set S.M.A.R.T. goals and find someone to hold you accountable, I guarantee you will have more success than you ever thought…


Added by Dan Murray, CR on February 26, 2013 at 2:30pm — No Comments

Warning Signs on This Week’s Video Blog

What are the warning signs in your business?

Learn more about warning signs in this week’s video blog. Do you have at least one warning sign that you keep a finger on? Is it your gross profit margins? Do you track them monthly?

Make sure that while you’re keeping an eye on obtaining jobs, you’re also keeping an eye on the financials and on key customer service…


Added by Dan Murray, CR on February 20, 2013 at 10:01am — No Comments

Avoid Traps on This Week’s Video Blog

How many traps do we set for ourselves?

Think about how often we deal with things improperly……knowing in our gut that what we are doing isn’t going to solve the real root of the problem.

As you watch this week’s video, don’t be fooled by fresh bait. Don’t pay attention to fly-by-night competitors that look like they’re getting ahead quicker and better than you…


Added by Dan Murray, CR on February 13, 2013 at 11:30am — No Comments

"Dare To Dream" is my eLearning site's free weekly video training.

Do you "Dare" to take 5 minutes and watch this short video? I sure hope so. 

This video is only up until Feb. 17th as each week a new eLesson Marketing related video is posted. Enjoy.......

Added by Dan Murray, CR on February 11, 2013 at 6:02pm — No Comments

Plan Your Marketing on This Week's Video Blog

Plan Your Marketing on This Week’s Video Blog

Stop and think about the amount of work and steps that you need to take in order to have a successful business.

We always need to be thinking ahead……we cannot always be reactive. When we are busy, we stop marketing and all of our focus is spent on the operations side of the business.

As you watch this week’s video, keep in mind that we always need to keep the sales funnel full……planning 3, 6, 9 and 12 months ahead. If you do…


Added by Dan Murray, CR on February 5, 2013 at 12:28pm — No Comments

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