All Blog Posts (180)

Vote for me to be the 2013 Policyworks Ninja award.  Details below.   Here’s the link:

http://policyworks.com/ca/ninja/default.aspx  

Policy Works Ninja Award

Every year our commercial management system asks for nominations in the Policyworks Ninja Contest.   From those nominations 8 people across Canada are chosen by Policyworks as finalist.   This year I am one of the…

What are you doing to create a WOW customer experience in your business?

In this week's video, we talk about creating a loyal customer base and capturing the market place by putting the “extra” on the ordinary.

You can learn things from outside sources. Look for ways to create loyal customers, branding and create experiences for people that deal with your…

What is the condition of your assets?

After you watch this week's video, look at your building……go outside and look at your trucks……are they clean? Do they convey the image you want to convey?

When looking at your office with a fresh set of eyes, what would your first impression be?

Watch this week's…

We love kids!

Maria Scaringi was instrumental in representing Speech-Language Pathologists and Audiologists in Ontario during the 90s. Her efforts helped the Insurance Industry to understand the role of SLPs and Auds in rehabilitation and most of all that peds had different needs. Maria is also a certifed Life Care Planner and provides Expert Testimony in medical legal cases. She provides Independent Examinations as a…

Did you know that change is one of the most difficult things for people to deal with?

In this week's video, I will give you a few pointers on dealing with change. If you want different results, it's time to do some things differently.

I encourage you today to make changes which will take you…

What game are you good at?

Be aware of what motivates you, your staff and your customers.

In this week’s video, I am going to give you some tips on how to match the right people on your team with your clients depending on their interests.

Identify your A-game……enjoy it and do your best at…

We participate in the Heart & Stroke Foundation Ride for Heart every year. We raised over $2,500 last year thanks to the generosity of the insurance and restoration industry. That’s our goal once again this year.

Here’s an offer to all new clients (valid up to June 3, 2013):

We will match any donation (they’re tax deductible) you make up to $500 by reducing our fee to you by the same amount. Our final invoice to you will show the discounted…

Things can happen very quickly in our business.

Always be on the lookout for changes in the marketplace……changes with your customers……changes with insurance companies.

In this week’s video, I’ll be giving you some tips and advice to help you react quickly.

Be on the lookout for ways to change your business so you don’t get caught in a disaster of a…

In this week’s video I encourage you to find someone to be accountable to.

Whether another business owner, partner, your spouse……find someone that will hold you accountable……then set some key action goals, timelines and S.M.A.R.T. goals.

If you set S.M.A.R.T. goals and find someone to hold you accountable, I guarantee you will have more success than you ever thought…

What are the warning signs in your business?

Learn more about warning signs in this week’s video blog. Do you have at least one warning sign that you keep a finger on? Is it your gross profit margins? Do you track them monthly?

Make sure that while you’re keeping an eye on obtaining jobs, you’re also keeping an eye on the financials and on key customer service…

How many traps do we set for ourselves?

Think about how often we deal with things improperly……knowing in our gut that what we are doing isn’t going to solve the real root of the problem.

As you watch this week’s video, don’t be fooled by fresh bait. Don’t pay attention to fly-by-night competitors that look like they’re getting ahead quicker and better than you…

Do you "Dare" to take 5 minutes and watch this short video? I sure hope so. 

This video is only up until Feb. 17th as each week a new eLesson Marketing related video is posted. Enjoy.......

Plan Your Marketing on This Week’s Video Blog

Stop and think about the amount of work and steps that you need to take in order to have a successful business.

We always need to be thinking ahead……we cannot always be reactive. When we are busy, we stop marketing and all of our focus is spent on the operations side of the business.

As you watch this week’s video, keep in mind that we always need to keep the sales funnel full……planning 3, 6, 9 and 12 months ahead. If you do…

Are you marketing like you’re going to swim in an ocean, a lake, or a pond?

The ocean is huge……a lot of us in business make the mistake of trying to market to everyone about everything that we sell.

In this week’s video, we will talk about creating a Target Marketing Strategy and following the 10 and 10 principle.

Follow this principle and your business will have…

The simple things in life can sometimes mean the most……a thank you, a phone call instead of an email……this will set you apart from your competitors.  Click here to watch.

I encourage you to go out and buy a box of blank thank you cards. Make a goal to send out at least one thank you card per week to a customer, employee or a supplier……they will be flabbergasted!

On…

Are your goals clearly defined?

Ideas or goals that you have in your head are really just wishes until you write them down or share them with other people.

As you watch this week’s video, I’ll be giving you some tips on settings goals so you can accomplish more this year.

I have an action and goal sheet that I would like to forward to you to help you set goals.…

How many things have you done in the past that were mediocre? What are you doing that is outstanding……that will deliver the WOW factor?

Do something that isn’t mediocre this year: grab your calendar and set some goals.

As you watch this week’s video, think of the little things that you can do to take your business to the next level.…

Are we truly ready to deal with the outcome of the next Provincial Election? Look at the options the general public has. Seven very weak potential leaders of the current Government some of which are having problems just trying to put a campaign team together. The current official opposition who's leader failed to win the last election when it should have been a cakewalk. And finally we have an articulate well spoken leader of the third party who will come across as being the most desirable.…

How are you cultivating your business relationships? Learn how to grow people in this week’s video blog.

People are a lot like gardens……the seeds we plant today harvest something in the future.

Click here to view video blog