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Tiffany Tsantsoulas
  • Toronto, Ontario
  • Canada
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Tiffany Tsantsoulas's Contacts

  • Daryn DesGrosseilliers
  • Ian Sookram
  • Monique Dawe
  • Maria Markos
  • Denise St. Amant
  • May Gibillini
  • Dave White

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Tiffany Tsantsoulas's Discussions

Cunningham expresses need for investment in training and developing adjusters

Started Feb 20 0 Replies

We all know that Ontario's SABS is highly convoluted and complex. It is unsurprising that in his Final Report on the DRS Review, Cunningham writes about Predictability in the system:"In addition, the…Continue

New FSCO Mediation Decision - 60 day limit

Started Dec 17, 2012 0 Replies

New Ontario Court of Appeals decision on FSCO mediation will have drastic impact on the industry. We want to know what the instouch community thinks.Official announcement:…Continue

Tags: mediation, FSCO

 

Tiffany Tsantsoulas's Page

Latest Activity

Tiffany Tsantsoulas posted a discussion

Cunningham expresses need for investment in training and developing adjusters

We all know that Ontario's SABS is highly convoluted and complex. It is unsurprising that in his Final Report on the DRS Review, Cunningham writes about Predictability in the system:"In addition, the SABS has become a complex and difficult document to interpret; many stakeholders noted that it is very difficult to work with it. Insurance companies need to make a considerable investment in training and developing adjusters, as does FSCO in respect to its mediators and arbitrators. Claimants need…See More
Feb 20
Tiffany Tsantsoulas updated an event
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Determining Threshold Workshop at Corporate Event Centre at CHSI

March 28, 2014 from 9am to 4:30pm
This one-day workshop reviews the statutory ‘Threshold' definition, Meyer v. Bright, and current case law. Participants practice applying the principles of threshold analysis to actual claims. Exercises include how to read and interpret medical reports and apply the principles of threshold analysis, consideration of economic loss, when to incur expenses for expert reports, and evaluating the claim.For more details visit:…See More
Feb 4
Tiffany Tsantsoulas updated an event
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Quantum: Evaluating Bodily Injury Claims Workshop at inHEALTH Markham Office

March 18, 2014 from 9am to 4:30pm
This one-day workshop on evaluating bodily injury claims builds knowledge and confidence. Participants are led through practical claim examples using a bodily injury evaluation tool. Learn to understand medical reports, investigate and calculate quantum, and evaluate reserves.For details visit:http://www.inhealth.ca/Training/Details/74d502ec-a1ae-4532-9285-f45fe9eb90a1See More
Jan 30
Karan Bhasin is attending an event
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Negotiation and Mediation Strategy Workshop at Corporate Event Centre at CHSI

February 25, 2014 from 9am to 4:30pm
Learn conflict management and negotiation strategies from industry experts. This workshop focuses on negotiations, mediations, and formal offers for injury claims. Participants are led through the do's and don'ts of effective negotiation and inHEALTH's proprietary communication strategies and techniques. Understand the role and method of a mediator and how to prepare for the mediation process. Mock mediations and negotiations allow participants to practice their techniques in a stress-free…See More
Jan 23
Tiffany Tsantsoulas posted events
Jan 14
Tiffany Tsantsoulas posted a photo
Dec 19, 2013
Tiffany Tsantsoulas posted a status
"Good news! Our 2014 Training Schedule is up. Visit http://ning.it/1aMUZ5b and drill-down for workshop details."
Dec 13, 2013
Tiffany Tsantsoulas posted an event
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Determining Threshold Workshop at Corporate Event Centre at CHSI

December 10, 2013 from 9am to 4pm
This one-day workshop reviews the statutory ‘Threshold' definition, Meyer v. Bright, and current case law. Participants practice applying the principles of threshold analysis to actual claims. Exercises include how to read and interpret medical reports and apply the principles of threshold analysis, consideration of economic loss, when to incur expenses for expert reports, and evaluating the claim.Register online…See More
Oct 28, 2013
Tiffany Tsantsoulas updated an event
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Quantum: Evaluating Bodily Injury Claims Workshop (Nov. 19) at Corporate Event Centre at CHSI

November 19, 2013 from 9am to 4pm
Adjusters having difficulty with quantum? Join us for this one-day workshop focused on investigating and calculating quantum for BI claims. Learn to read and understand medical reports, calculate economic loss, and evaluate reserves.Strategies to get to the right diagnosis and prognosisEstablish pre- and post-accident conditionFlag high exposure injury claimsExpert reports and the role of the medical expertChronic pain, depression, PTSDMinor brain injuries and concussionsPsychological…See More
Oct 18, 2013
Tiffany Tsantsoulas liked May Gibillini's blog post “The Business Case for ‘Warmth and Competence’” for Ontario Auto Insurers
Sep 17, 2013
Tiffany Tsantsoulas updated an event
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SABS 1: Overview, Definitions & Medical Management at TBA (Mississauga)

December 2, 2013 at 9am to December 6, 2013 at 3:30pm
Participants are introduced to the Statutory Accident Benefit Schedule, governing legislation, and precedent cases that govern and guide claim procedures. The course content focuses on current Bill 34 legislation and transitions from Bill 198. Learning is facilitated in an adult learning environment with practical applications for ease of transfer to the workplace. Participants are given a comprehensive SABS 1 manual for use both in-class and as a desk reference. Ontario Automobile Policy…See More
Sep 4, 2013
Tiffany Tsantsoulas posted a status
"inHEALTH Fall Training Early Bird ends this Friday! Email me at ttsantsoulas@inhealth.ca or go online to register. http://ning.it/1aMUZ5b"
Aug 27, 2013
Tiffany Tsantsoulas posted a blog post

What Makes an Excellent Technical Claims Training Course?

When building our training program here at inHEALTH, we asked ourselves what makes the difference between an average and an excellent technical claims training course? We all know that injury claims adjusting requires a mix of technical knowledge and practical skills - with a good measure of customer service and critical thinking thrown in too. But a truly excellent technical training course can't just have the right content, it needs to be able to impart complex content to an adult…See More
Aug 13, 2013
Tiffany Tsantsoulas posted a video

Introducing the inHEALTH Training Portal

The inHEALTH Training Portal launches Fall 2013, featuring video claims training modules for AB and BI adjusters. Contact education@inhealth.ca to learn more...
Aug 6, 2013
Tiffany Tsantsoulas liked WICC Ontario's event WICC Ontario Chapter 14th Annual Golf Tournament
Jun 19, 2013
Tiffany Tsantsoulas posted a photo
Jun 13, 2013

Profile Information

Current Title
Director of Education
Current Employer
inHEALTH injury claim experts
Education
M.A., the University of Ottawa
B.Hum (highest honours), Carleton University
Location
Toronto
Professional Summary
Developing and managing the inHEALTH training program.
Marketing, media, and promotions.
Website
http://education.inhealth.ca/

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Tiffany Tsantsoulas's Blog

What Makes an Excellent Technical Claims Training Course?

Posted on August 13, 2013 at 11:19am 0 Comments

When building our training program here at inHEALTH, we asked ourselves what makes the difference between an average and an excellent technical claims training course? We all know that injury claims adjusting requires a mix of technical knowledge and practical skills - with a good measure of customer service and critical thinking thrown in too. But a truly excellent technical training course can't just have the right content, it needs to be able to impart complex content to an adult…

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