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May Gibillini
  • Female
  • Toronto
  • Canada
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  • Denise St. Amant
  • shehnaz hussain
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May Gibillini posted a blog post

“The Business Case for ‘Warmth and Competence’” for Ontario Auto Insurers

I was recently struck by a Bloomberg Businessweek Management article “The Business Case for ‘Warmth and Competence’” by Chris Malone. Malone warns that big players like banks, cable, and wireless telecom companies must adapt to a new level of social accountability in their business practices or fear the consequences.Today’s empowered consumers expect a similar amount of respect and kindness from the businesses they deal with as they would get from other social interactions. Consumers will no…See More
Sep 17, 2013
May Gibillini is now friends with instouch and Denise St. Amant
Jan 4, 2012
May Gibillini and shehnaz hussain are now friends
Jul 5, 2010
May Gibillini updated their profile
Jun 8, 2010
May Gibillini is now a member of instouch
Jun 8, 2010

Profile Information

Current Title
President
Current Employer
inHEALTH Inc
Past Employment/Experience
Allstate Insurance, The Co-operators
Education
CIP
Location
Toronto
Professional Summary
May Gibillini established inHEALTH in 1998 having seen a unique opportunity to revolutionize accident benefit claims management. Under Gibillini’s direction, inHEALTH has become a leading provider of AB claims support services that go well beyond the traditional model. inHEALTH’s pioneering service solutions provide users with an innovative way to leverage claimant data; creating optimal opportunity for a claimant’s recovery.

As founder and president of inHEALTH, Gibillini brings over 30 years of experience in the AB/BI Canadian insurance and healthcare management market. Having architected accident benefit business models over the course of several legislative transitions, she has built a substantial knowledgebase of claim outcomes and analysis. Using this data, Gibillini developed a sophisticated business rules engine that forms the foundation for inHEALTH’s solutions.

Gibillini’s innovative vision, coupled with her insider experience leading large-scale projects and teams of both healthcare and insurance professionals, has equipped her with an intimate understanding of the industry’s challenges and complexities and the distinct ability to engineer practical and effective solutions to them.
Website
http://www.inhealth.ca
Associations and Groups
IIC

May Gibillini's Blog

“The Business Case for ‘Warmth and Competence’” for Ontario Auto Insurers

Posted on September 17, 2013 at 10:45am 0 Comments

I was recently struck by a Bloomberg Businessweek Management article “The Business Case for ‘Warmth and Competence’” by Chris Malone. Malone warns that big players like banks, cable, and wireless telecom companies must adapt to a new level of social accountability in their business practices or fear the consequences.

Today’s empowered consumers expect a similar amount of respect and kindness from the businesses they deal with as they would get from other social interactions. Consumers…

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