Claims Professionals

Claims Professionals

Members: 71
Latest Activity: Mar 9, 2014

Discussion Forum

The 8 Characteristics of an Awesome Adjuster Author Carl Van

Started by Ken Dusenbury. Last reply by Carl Van Aug 8, 2011. 1 Reply

I have used this book as part of our new adjuster on boarding process to introduce customer service standards in a claim context. Carl Van is the author. It is available @ his website…Continue

Claim Demographics: Three Solitudes

Started by Ken Dusenbury Jul 26, 2010. 0 Replies

Here is an article from the Insurance Journal on the "solitudes" that may be in our claim organizations. When you look out your office door what do you see? What is the interaction or trust levels…Continue

Claim Managers The Pressure

Started by Ken Dusenbury Jul 20, 2010. 0 Replies

This is a blog entry written by Mary Anne Medina discussing the pressures on claim managers/adjusters during a CAT. I suggest we can take this further to recognize the multiple layers of stress on…Continue

BP Claim Manager Darryl Willis Interview

Started by Ken Dusenbury Jul 18, 2010. 0 Replies

Claims Magazine is going to interview BP Claim Manager Darryl Willis on their Facebook page and later in their August print edition. This may provide some valuable insights into claim leadership…Continue

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Comment by Paul Aquino on November 11, 2009 at 3:02pm
Hi Ian – thanks for forming the “Claims Professionals” group on instouch. I would encourage other “claims professionals” to join as well.

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