Claims Professionals

Claims Professionals

Members: 71
Latest Activity: Mar 9, 2014

Discussion Forum

The 8 Characteristics of an Awesome Adjuster Author Carl Van

Started by Ken Dusenbury. Last reply by Carl Van Aug 8, 2011. 1 Reply

I have used this book as part of our new adjuster on boarding process to introduce customer service standards in a claim context. Carl Van is the author. It is available @ his website…Continue

Claim Demographics: Three Solitudes

Started by Ken Dusenbury Jul 26, 2010. 0 Replies

Here is an article from the Insurance Journal on the "solitudes" that may be in our claim organizations. When you look out your office door what do you see? What is the interaction or trust levels…Continue

Claim Managers The Pressure

Started by Ken Dusenbury Jul 20, 2010. 0 Replies

This is a blog entry written by Mary Anne Medina discussing the pressures on claim managers/adjusters during a CAT. I suggest we can take this further to recognize the multiple layers of stress on…Continue

BP Claim Manager Darryl Willis Interview

Started by Ken Dusenbury Jul 18, 2010. 0 Replies

Claims Magazine is going to interview BP Claim Manager Darryl Willis on their Facebook page and later in their August print edition. This may provide some valuable insights into claim leadership…Continue

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Comment by Paul Aquino on April 1, 2011 at 11:37am

5th Annual Post CICMA/CIAA Cocktail - ‘The Big Mingle’: February 8, 2011 [Video]:

Hundreds of insurance claims industry guests attended the 5th Annual Post CICMA/CIAA Joint Conference Cocktail on Feb. 8, 2011. Entitled ‘The Big Mingle’, the event was inspired by the television show Mad Men. Giffin Koerth Forensics and Blouin Dunn LLP hosted the event, which was held at the Maison Mercer in Toronto. The event gave claims industry stakeholders a chance to connect with colleagues and friends. Event sponsors included Able Translations and Able Transport, Belfor, A.R.S., MasterClean, Service-Master Restore and Garda.

See Canadian Underwriter’s magazine’s full Photo Gallery from this event at:

Comment by Ken Dusenbury on September 10, 2010 at 12:08am
Here is a possible claim ops blueprint for current or future claim leaders
Comment by Ian Alexander on January 24, 2010 at 2:41pm
Looking for feedback. Please post any questions or comments.
Comment by Gary Winston on November 19, 2009 at 7:46am
Thank you, I'm happy to be part of the group.

Gary Winston
Comment by Paul Aquino on November 17, 2009 at 2:59pm
Great job with posting the articles Ian. Very informative.


Comment by Heather Roberts on November 12, 2009 at 11:54pm
Claims - this is why we sell insurance. This is why insurance companies are in business, to pay claims. Yet this is probably the least understood part of everything we do. Please consider writing an article for my website, about the claims experience from your perspective. I think you will be surprised at how little the general public really understands about claims.
Comment by Paul Aquino on November 12, 2009 at 4:20pm
Or what Back Draft did for firefighters, Top Gun for fighter pilots, Dexter for serial killers. lol -- I see potential here…. and a pattern.
Comment by Paul Aquino on November 12, 2009 at 3:59pm
Here is a pretty good trailer to "Cra$sh & Burn" which was just posted on instouch:
It looks very interesting – thoughts?
Comment by Paul Aquino on November 12, 2009 at 3:29pm
Looks like a new TV show will be airing focused on the insurance claims adjusting field - more here at this discussion forum:
Comment by Ian Alexander on November 11, 2009 at 3:03pm
Yeah I thought is something us claims geeks should have to tell war stories and network!

Thanks for joining my group.

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